Training Needs Analysis
When your learning needs are not clearly known, Learnware Design helps you identify the most appropriate and beneficial learning solutions(s) for your organization. Sometimes a learning intervention is not the solution. Instead, environmental or performance management issues may need to be addressed.
Whatever the result of the needs analysis, Learnware Design ensures that the analysis process is relevant, realistic and actionable.
- Training Needs Analysis - Focus Groups, Surveys, Questionnaires
- Learning Objectives Identification and Documentation
- Training Solutions Identification and Recommendations
- Non-Training Solutions identification and Recommendations
Case Study - Nesbitt Burns
Challenge:
Nesbitt Burns, a large investment firm, wanted to increase the effectiveness of their State Assistants who support the sales efforts of Investment Advisors (Brokers). They wanted to identify the specific knowledge and skills needed by Sales Assistants which would complement and support the sales role of the Investment Advisors.
Process/Solution:
- Interviewed and observed the daily job performance of the Sales Assistants.
- Documented the Sales Assistant Tasks Overview and Learning Blueprint which identified the specific knowledge, skills and abilities required of Sales Assistants to support Investment Advisors
- Designed a Sales Assistant Training Strategy to meet their learning needs.
Value-Added Outcomes:
Identified ineffective processes and procedures (non-training issues) which hindered client sales and service.
Results:
The client was able to address the specific knowledge and skills needed by the Sales Assistant to increase sales and sales support. They also addressed the ineffective processes and procedures that negatively impacted client sales and service.